Customer Terms | LoyalBee

1. Acceptance of Terms

Welcome to LoyalBee ("the Platform"), operated by LoyalBee ("we," "us," or "our"). By creating a customer account, logging in with your email address, or using our rewards platform, you ("Customer," "Shopper," or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Free Tier & Service Description

LoyalBee provides a digital infrastructure allowing everyday consumers to track shopping milestones and receive loyalty rewards from participating merchants. The Platform is completely free of charge to customers. We do not require or collect any payment information from you.

3. Data Capture & Reward Tracking

By registering an account, you acknowledge and agree to the following data collection parameters required for the platform to function:

Account Identification: You must log in using your valid email address, which is used strictly for authentication, account security, and sending point balance notifications.
Shopping records: The platform securely logs your shopping visits and the exact amount of money spent at participating merchants. This transaction data is captured strictly for the purpose of calculating, processing, and returning your loyalty rewards.

4. Customer Privacy & Merchant Data Separation

To protect your personal privacy under South African data frameworks:

Your individual shopping histories, email addresses, and personal identities are kept strictly confidential.
Participating merchants are entirely restricted from viewing your profile. They only receive anonymous, aggregated engagement charts and business performance statistics. Your individual data trail will never be disclosed to them.

5. Data Ownership & Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you maintain full control over your personal details. You have the right to request access to the transaction files we hold or demand the immediate erasure of your profile. To completely delete your email, transaction history, and point ledgers from our systems, please contact our data team at info@loyalbee.co.za.

6. Prohibited System Exploitation

You agree to use the platform fairly. Any attempts to manipulate transaction logs, generate artificial spending history, reverse-engineer the rewards allocation parameters, or disrupt the platform security framework will result in an immediate and permanent account ban.

7. Termination of Service

We reserve the right to suspend or close your customer profile at any time if fraudulent activity is detected. You may discontinue using the platform or delete your account at your sole convenience.

8. Limitation of Liability

LoyalBee provides its software layout on an "as-is" basis. We shall not be held liable for any unexpected app downtime, maintenance cycles, or data tracking errors that result in temporary reward miscalculations or point tracking sync delays.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal matters or disputes arising from your usage of this platform shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Corporate Contact Information

For any privacy notices, account erasure requests, or user support, please contact us directly:

Company Name: LoyalBee
Contact Email Address: info@loyalbee.co.za
Physical Address: 179 Irene Avenue, Somerset West, Western Cape, South Africa, 7130.

1. Acceptance of Terms

Welcome to LoyalBee ("the Platform"), operated by LoyalBee ("we," "us," or "our"). By creating a business account, accessing, or using our business-to-business (B2B) merchant loyalty software platform, you ("Merchant" or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service & Data Scope

LoyalBee provides a digital infrastructure allowing merchants to run consumer loyalty rewards tracking structures.

Merchant Interface Limitations: As a merchant, you will only have access to aggregated, anonymized customer engagement statistics, metrics, and charts.

Data Restriction: To preserve consumer privacy, you will not have access to individual customer profiles, personal identities, transaction histories, or customer email addresses.

3. Subscription Fees & Paystack Billing

Subscription Fee: Access to the merchant dashboard and customer loyalty logging systems requires an active subscription of R150.00 ZAR per month.

Payment Processor: All subscription payments are handled securely through our external billing integration partner, Paystack. By subscribing, you authorize automated, recurring monthly charges of R150.00 (or 15000 cents) to your linked card or payment method until explicitly cancelled.

Price Changes: We reserve the right to modify monthly subscription fees by providing at least thirty (30) days' advance notice to your registered merchant account email address.

4. Introductory Launch Phase Refund Policy

General Rule: Because digital access to our software tools is provisioned instantly upon successful authorization, subscription payments are generally non-refundable.

Technical Error Protection: LoyalBee is currently operating in its introductory launch and system optimization phase. If a critical platform bug, technical defect, or unexpected server interruption on our end prevents or halts your loyalty tracking operations, we will review the incident on a case-by-case basis.

Discretionary Adjustments: If our internal system audits confirm that the defect originated from our software framework, we reserve the right, at our sole discretion, to issue a full or partial refund via your original Paystack payment method or apply a pro-rata service credit to extend your next billing cycle.

5. Failed Payments, Grace Periods, and Cancellation

Grace Period: If Paystack fails to successfully collect your monthly subscription fee on your renewal date, a three (3) day grace period applies. If payment details are not updated within this window, your merchant dashboard access will be automatically suspended until your balance is cleared.

Cancellation: You can cancel your subscription at any time directly through your merchant dashboard account settings panel. Cancellation requests must be completed at least twenty-four (24) hours before your scheduled renewal date to avoid subsequent billing. Access remains fully active until the end of your current paid billing period.

6. Privacy & South African POPIA Compliance

Data Processing Roles: In operating this application, LoyalBee acts as a Joint Responsible Party regarding the capture of customer authentication data. The customer's shopping spend data is captured securely by the platform layout strictly for the purpose of calculating and returning loyalty rewards.

Security: LoyalBee maintains strict technical security measures to protect transaction ledgers. Merchants are prohibited from attempting to bypass the platform layout to uncover individual consumer identities or data trails.

8. Limitation of Liability

To the maximum extent permitted under South African law, LoyalBee is provided on an "as-is" basis. We shall not be held liable for any indirect, incidental, or consequential damages—including loss of business profits, revenue, or analytics history—arising from platform downtimes, maintenance updates, or Paystack API connection failures.

10. SME Eligibility & Platform Fit

LoyalBee is purpose-built for small and medium-sized enterprises (SMEs). By registering, you confirm that your business falls within the platform's SME focus — generally no more than fifty (50) employees, no more than three (3) locations, and an annual turnover of less than R5M. We reserve the right to review any registration, decline applications that do not fit the platform's SME focus, or terminate an account that is later found to fall outside that focus. Where an application is declined or an account terminated under this section, any subscription fees paid for the affected period will be refunded on a pro-rata basis.

LoyalBee Customer Terms of Service

1. Acceptance of Terms

2. Free Tier & Service Description

3. Data Capture & Reward Tracking

4. Customer Privacy & Merchant Data Separation

5. Data Ownership & Your Rights (POPIA Compliance)

6. Prohibited System Exploitation

7. Termination of Service

8. Limitation of Liability

9. Governing Law

10. Corporate Contact Information

1. Acceptance of Terms

2. Description of Service & Data Scope

3. Subscription Fees & Paystack Billing

4. Introductory Launch Phase Refund Policy

5. Failed Payments, Grace Periods, and Cancellation

6. Privacy & South African POPIA Compliance

7. Prohibited Platform Misuse

8. Limitation of Liability

9. Governing Law

10. SME Eligibility & Platform Fit

11. Corporate Contact Information