LoyalBee Merchant Terms of Service

1. Acceptance of Terms

Welcome to LoyalBee ("the Platform"), operated by LoyalBee ("we," "us," or "our"). By creating a business account, accessing, or using our business-to-business (B2B) merchant loyalty software platform, you ("Merchant" or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service & Data Scope

LoyalBee provides a digital infrastructure allowing merchants to run consumer loyalty rewards tracking structures.

• Merchant Interface Limitations: As a merchant, you will only have access to aggregated, anonymized customer engagement statistics, metrics, and charts.
• Data Restriction: To preserve consumer privacy, you will not have access to individual customer profiles, personal identities, transaction histories, or customer email addresses.

3. Subscription Fees & Paystack Billing

• Subscription Fee: Access to the merchant dashboard and customer loyalty logging systems requires an active subscription of R150.00 ZAR per month.
• Payment Processor: All subscription payments are handled securely through our external billing integration partner, Paystack. By subscribing, you authorize automated, recurring monthly charges of R150.00 (or 15000 cents) to your linked card or payment method until explicitly cancelled.
• Price Changes: We reserve the right to modify monthly subscription fees by providing at least thirty (30) days' advance notice to your registered merchant account email address.

4. Introductory Launch Phase Refund Policy

• General Rule: Because digital access to our software tools is provisioned instantly upon successful authorization, subscription payments are generally non-refundable.
• Technical Error Protection: LoyalBee is currently operating in its introductory launch and system optimization phase. If a critical platform bug, technical defect, or unexpected server interruption on our end prevents or halts your loyalty tracking operations, we will review the incident on a case-by-case basis.
• Discretionary Adjustments: If our internal system audits confirm that the defect originated from our software framework, we reserve the right, at our sole discretion, to issue a full or partial refund via your original Paystack payment method or apply a pro-rata service credit to extend your next billing cycle.

5. Failed Payments, Grace Periods, and Cancellation

• Grace Period: If Paystack fails to successfully collect your monthly subscription fee on your renewal date, a three (3) day grace period applies. If payment details are not updated within this window, your merchant dashboard access will be automatically suspended until your balance is cleared.
• Cancellation: You can cancel your subscription at any time directly through your merchant dashboard account settings panel. Cancellation requests must be completed at least twenty-four (24) hours before your scheduled renewal date to avoid subsequent billing. Access remains fully active until the end of your current paid billing period.

6. Privacy & South African POPIA Compliance

• Data Processing Roles: In operating this application, LoyalBee acts as a Joint Responsible Party regarding the capture of customer authentication data. The customer's shopping spend data is captured securely by the platform layout strictly for the purpose of calculating and returning loyalty rewards.
• Security: LoyalBee maintains strict technical security measures to protect transaction ledgers. Merchants are prohibited from attempting to bypass the platform layout to uncover individual consumer identities or data trails.

7. Prohibited Platform Misuse

You agree not to use the merchant console to engage in deceptive behaviors, coordinate fraudulent transaction simulations, or compromise the technical infrastructure of the platform. Violation of this section results in immediate account termination without notice or refund.

8. Limitation of Liability

To the maximum extent permitted under South African law, LoyalBee is provided on an "as-is" basis. We shall not be held liable for any indirect, incidental, or consequential damages—including loss of business profits, revenue, or analytics history—arising from platform downtimes, maintenance updates, or Paystack API connection failures.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms are subject to the exclusive jurisdiction of the courts of South Africa.

10. Corporate Contact Information

For any legal notices, support inquiries, or billing concerns, please contact us directly:

• Company Name: LoyalBee
• Contact Email Address: cfranken007@gmail.com
• Physical Address: 179 Irene Avenue, Somerset West, Western Cape, South Africa, 7130.